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"I thought that we couldn’t afford treatment, but I also knew that we couldn’t afford to make a mistake. Hiring you was our best investment."
 
- Father of 16 year-old male

CONCIERGE CASE MANAGEMENT & CLIENT ADVOCACY

Our Case Managers work to organize information from disparate parties on treatment teams, and centralize that information for all relevant parties.  This process ensures that decisions around a client’s care are made collectively in an informed manner.  Case management and care coordination services can be offered in person or remotely.

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  • Support and education for parents through phone conversations, personal meetings, and electronic communications.

  • Referrals to psychiatrists, psychologists, neurologist, speech/language pathologists, occupational therapists, tutors and/or attorneys specializing in special education law, or financial counselors when necessary.

  • Initiation of the admissions process while family completes all necessary paperwork. The final choice of school/program is always the responsibility of the family.

  • Assistance with transportation arrangements when necessary.

  • Ongoing advocacy and support including continual communication regarding progress with school or therapeutic staff and/or home therapists or others.

  • In an emergency situation, placement may be arranged within 24-48 hours.

  • Compilation of medical records from past inpatient and outpatient providers.

  • Assigned case manager to provide guidance and support through regular in-person or remote meetings as well as frequent phone contact.

  • Identification of appropriate clinical resources: therapist, psychiatrist and group therapy options in client’s local area

  • Location of vocational pursuits (e.g., employment, educational or volunteer opportunities) and healthy lifestyle activities for client (e.g., yoga, academic, outdoor activities, artistic pursuits).

  • Creation of a case management plan with short and long-term goals, and tracking of progress.

  • Weekly updates to treatment team members.

  • Coordination of treatment team meetings (remote or in person) when appropriate.

  • Implementation of drug and alcohol monitoring/testing tools (e.g. Soberlink remote breathalyzer, urine screening).

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